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Answers to our most commonly asked questions
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How can I contact your company?
Please see our
Contact Information
page.
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About Precious Little Prints
Please see our
About Us Page.
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Catalogue?
To keep our costs down and our prices
the lowest possible, we do not offer a Catalogue of our Products - All of our
available designs are on our website. If you would like to see an example of the
product before you place your order, please fill out the applicable Sample
Request Form.
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Price List?
All prices
quoted are the cost per item and minimum purchase quantities apply in
most cases. Custom Printing, Professional Layout & an Email Proof are
also included for all orders that have Personalised Wording.
Australian GST tax is included in all quoted prices. |
Delivery Information
All of our Orders are
delivered using Australia Post.
Postage delays are very
uncommon, however we do recommend that you order your Stationery 2 - 3 weeks
prior to when you wish to mail it out (add an additional 2-3 weeks if you are
purchasing from our Ready-to-Buy range of stationery for you to print or hand
write onto your stationery), to allow for any unforseen delays with delivery.
Precious Little Prints will not be held responsible for any delays due to
Postage.
Express Postage is
available when using our
PRIORITY EXPRESS SERVICE,
where a fee of AUD$40.00 is charged to give your order priority. This fee
does include delivery within Australia by EXPRESS post.
Please contact
matt@preciouslittleprints.com.au
to receive postage prices for international delivery.
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Are your products really Unique?
This is your stationery
and we will help you to make it as perfect and unique as the occasion you are
celebrating! We are certain that you will not find our designs anywhere
else, as they are our own unique designs that we have produced and made
specifically for you, they are not mass produced at a large publishing house.
Precious Little Prints
specialises in Thermography
Printing. What is
Thermography? Click here to find out!
Additionally, we offer
you the choice in most of our ranges of buying:
Ready-to-Buy (Blank) Stationery
- Saving you money because NO personalised message or greeting is printed onto
your stationery. You can personally hand write your own personal greetings
at home and in most instances you can even print them yourself with an inkjet
Printer.
Custom (personalised) Stationery
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Where your own personal greeting (or one of ours - see our
examples of verses) is custom printed on your Stationery.
We believe that our
Range of Hand and Foot Print Birth Announcements are a world first. We do
not know of another company that prints a life sized image of your newborns foot
or hand print onto a Birth Announcement. We print your baby's hand or foot print
using Thermography which
produces a stunning raised gloss image.
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What size is your Stationery Range?
All stationary
sizes are specified next to the design, on the appropriate web page.
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How to send us your Childs Foot or Hand Print
We prefer to scan the
original image ourselves, as we find that we can get the exact sizing and a much
more detailed (and a far superior quality) print compared to an image that has
been emailed to us.
While waiting for your
image to arrive by post, we will set up your Free Proof. Once the proof
has been approved by you we will immediately go to print when your image
arrives.
However, if you prefer,
you may email through the image to us. We will contact you if we think
that the image will not make a detailed enough print.
Images can only be
forwarded to Precious Little Prints once you have placed and paid for your
order, as we require an order number to work from.
Submitting by post
Your original copy will
be returned along with your order. Please promptly post your image along
with your Childs name, your
INVOICE NUMBER (which
is provided on your Tax Invoice once payment has been made) and your contact
details
to:
Precious
Little Prints,
Image Submission,
PO Box 3012,
WARNER QLD 4500
Submitting by email
Here
are a few guidelines to follow when scanning the image yourself:
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Scan images at 300 dpi and scaled at 100%
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Most scanned images are created as bitmaps (bmp) files. If your email
provider allows for large attachments, send the image as a bitmap.
Otherwise, save it as a gif or jpeg file.
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Because actual sizes can be altered through scanning and emailing, please
ensure that you also measure the length (longest point) and width (widest
point) of your image and include these details in body of your email
message. This way we can accurately reproduce the correct size print.
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Images should be emailed with your
Childs name and your
INVOICE NUMBER
(which is provided on your Tax Invoice once payment has been made) in the
subject line to:
imagesubmission@preciouslittleprints.com.au
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File attachments will NOT be opened if your
INVOICE NUMBER
(which is provided on your Tax Invoice once payment has been made) and
Childs name do not
appear in the Subject Line of your email.
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Hints and Tips for taking your Childs Hand or Foot Print
Please see our
"Hints and Tips" page for
suggestions.
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Minimum Order Requirements and Re-orders
All minimum order requirements
are advised on the online order forms.
Should you need
additional custom Stationery printed, the minimum requirement for a re-order (of
a previous order) is 15 pieces. A re-order cannot be altered in any way
and must be made within 4 weeks of the original previous order date. After
this time your file is deleted from our system and will be treated as a NEW
ORDER (with a minimum purchase of 25 or 30 pieces).
To re-order please
contact us via e-mail and include your original invoice number and contact
details-
reorder@preciouslittleprints.com.au
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Typestyles (Fonts) & Typestyle Colours
All of our Custom
(personalised) Stationery range is printed using
Thermography
and gives you a selection of different
Typestyle (Fonts) to choose from. We also offer a choice of Text
colours to select from.
Please see our
Font & Colours page for
examples of Fonts & Colours.
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Stationery Layout & FREE Proof of your Custom
Stationery
For orders brought to
completion Proofs are Free of charge,
for all of our CUSTOM (or personalised) STATIONERY range. We do not
provide proofs for our Ready-to-Buy Stationery ranges, as these products are
printed exactly as you see them on our website or in our samples.
A
Proof is designed to show you exactly how your order will look before it is
printed, and allows you to make any necessary adjustments prior to printing.
We highly recommend that you proof read all of the text, paying special
attention to names, dates, times, addresses etc. By thoroughly checking your
proof, you can be assured that there will be no errors when we print your order.
We do not (under any
circumstances) provide a proof until you have placed and fully paid for your
order. All of our Custom Stationery is printed on demand and it takes a lot of
time and skill to layout and present each proof.
Please fill out our
Sample Request Form if you
would like to see an example of a product before you purchase. We are more than
happy to send a pre-printed sample to you for a small fee (To Australian
Address's Only).
Once you have paid for
your order, Our Procedure for your Stationery Layout and Proof is as follows:
Upon
payment of your order, our experienced designers will start to lay out your text
to achieve the best results.
Within 2
business days of paying for your order, you will receive your proof via a
link in an email (the link will take you to our website). If you prefer,
we can fax or post your proof to you. Most Proofs are received within 1 business
day of placing an order, so please check your email regularly.
You can advise by submitting the form on the web page, return email, fax or
post any changes that need to be made to your proof. A new proof will then be
forwarded to you with the requested changes. We will not print your order until
you are happy with the layout.
Your approval is required
before we can print.
Please advise by submitting the form on the web page, return email, fax or post
your authorisation for us to print your order as soon as you are happy with your
Proof.
Once you have authorised
us to print your order, NO changes are permitted, and your
order becomes final and cannot be cancelled. If changes are required after your
authorisation for us to print you will be charged for a complete re-order (less
a 30% discount).
After your
approval
has been given to us, we will normally have your order printed, inspected, hand
packed and mailed within 3 – 5 business days.
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Our Product Quality
At Precious Little
Prints we make certain only the best care goes into the design, printing and
handling of your Stationery Order. All of our Stationery is produced to the
highest standards and Professionally printed on our in-house digital printer and
Thermography Machine. We also inspect each and every piece of stationery
and hand pack every order to ensure you receive the best quality.
Please fill out the
appropriate Sample Request Form if you would like
to see the quality of a product
before you purchase.
We are more than happy to send
out samples
to you.
If you have any
questions about our process or would like any further information, please email
rechelle@preciouslittleprints.com.au with
your question.
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Samples
If you would like to see an
example of the product before you place an order,
Please fill out the
appropriate Sample Request Form.
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Placing an Order
When you decide on the
stationery that is perfect for your occasion, please fill out the appropriate
online order form. We will then email you a
copy of your order details along with a payment request which you can pay either
securely online with your Credit card (through PayPal) , or by cheque,
money order or Direct Deposit. Under NO circumstances will an order be printed
or posted out until full payment has been received. In addition, if you are
paying by cheque your order will not be printed or posted out until your cheque
has cleared.
Alternatively,
you may mail your order (along with your Cheque or Money Order) to:
Precious Little Prints,
PO Box 3012,
WARNER Queensland 4500.
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How long will it take to receive my Order?
You will receive
an e-mail confirmation within 1 business day of you placing your order
along with an Invoice or payment request. A detailed summary of the order
process for our Custom (personalised) Stationery AND our Ready-to-Buy
Stationery range is listed below.
Custom (personalised) Stationery
Upon
full
payment of your order, our
experienced designers will start to lay out your text to achieve the best
results, a Proof is then available for you to view on our website within 2
business days (we will send the link via email to you). within 2 business days.
You should thoroughly check this proof carefully for spelling and punctuation,
as the text will be printed
EXACTLY as it is shown
on the proof. Feel free to make changes or other suggestions.
When you are happy with
the layout,
you must give us approval
to print your order.
We will not start printing your stationery until your Proof has been approved.
Upon
your approval, your stationary is then printed and subsequently inspected, hand
packed and mailed within 3 – 5 business days. Delivery time will vary depending
on where you live. We cannot be held responsible for delays due to delivery.
Please also see Priority Express
Service for a faster alternative.
Please see
Stationery Layout & Free Proof of your Custom Stationery
for more detailed information.
Ready-to-Buy Stationery
Within 1 Business Day of
paying for your order, you will receive a confirmation e-mail or fax from us.
Then, we will normally have your order printed, inspected, hand packed and
mailed within 1 – 2 business days. Delivery time will vary depending on where
you live. We cannot be held responsible for delays due to delivery.
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Priority (EXPRESS) Service
Our Express Service
gives your Custom printed order priority.
You
will receive a proof of your Stationery Layout within 1 Business Day of paying
for your order. AFTER receiving your approval for the proof, your order will be
printed and then posted, within 3 business days, using Australia Posts, EXPRESS
post delivery system.
Naturally, there
is an
ADDITIONAL FEE
for this Service: (currently AUD$40.00 per order, including postage within
Australia).
Your preference for this
service can be made when placing your order. Should you require this
service AFTER placing your order, please make a " Priority request" via email
to:
orders@preciouslittleprints.com.au.
Don't forget to include your order number and contact details in your email
request.
Unfortunately, we are
unable to accept Cheque payments for this Service.
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Printing Error Guarantee
By providing a proof for
all of our Custom (personalised) Stationery it is very unlikely that a printing
error will occur when the Proof has been thoroughly checked by you for mistakes
and spelling errors.
We are not responsible
for errors in your proof after your approval is given, so please check your
proof very carefully. Once you have authorised us to print your order,
NO changes are permitted, and your order then becomes final and cannot be
cancelled. If changes are required after your authorisation for us to print you
will be charged for a complete re-order (less a 30% discount).
In the very unlikely
event that a printing error is our mistake, we will reprint and Express Post
your order to you free of charge.
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Policies and Disclaimers
Precious Little Prints
reserves the right to place our business name and contact information onto the
back of all the stationary we produce.
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Payments and Security
You can rest
assured that when paying for an order online with Precious Little Prints
your personal & Credit Card information is secure - we do not receive any
of your Credit Card Details. To protect both our customers and our
own business we use the highly secure services of PayPal for all of our
online payments. More information can be found at the following PayPal
link: www.paypal.com.au
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Refunds and Returns
Custom (personalised) Stationery
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You have 24 hours (from the time of payment) to cancel your order (a $10
processing fee will apply)
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If a proof for your stationery has been done a $50 cancellation fee will
apply
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Once printing of your order has begun
NO CANCELLATIONS
will be accepted. Because all of our custom stationery is made to order, no
refunds can be given once printing has commenced.
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If changes are required after your authorisation for us to print you
will be charged for a complete re-order (less a 30% discount)
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In the unlikely event where a printing error is our mistake your order will
then immediately be reprinted and Express Posted out to you free of charge.
Lay-By Birth Announcement Stationery
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If you cancel your order within 24hours of paying your $50 deposit a $10
processing fee will apply.
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If
printing has not begun
and your envelopes have been posted out to you a $50 cancellation fee will
apply
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If a proof of your birth announcements has been done a $70 cancellation fee
will apply
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Once printing of your order has begun
NO CANCELLATIONS
will be accepted. Because all of our custom stationery is made to order, no
refunds can be given once printing has commenced.
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If changes are required after your authorisation for us to print
you will be charged for a complete re-order (less a 30% discount)
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In the unlikely event where a printing error is our mistake your order will
then immediately be reprinted and Express Posted out to you free of charge.
Ready-to-Buy Stationery
We
only accept returns within 14 days of the receipt of your order. The stationery
must be returned to us in the same excellent condition in which you received it
in. The Postage and Handling fee will not be refunded if your order has
been posted to you and a $10 processing fee will apply.
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Our Privacy Policy
We are dedicated
to making your shopping experience with us an enjoyable one! We promise
that the information you give us will stay with us and be used only for
the purpose of communication with you in regards to orders, samples or
special offers.
Please be aware that
Precious Little Prints IS NOT responsible for the privacy practices of any of
the sites that are linked to our own website. Therefore this privacy policy can
only be applied solely to the information collected by Precious Little Prints.
Precious Little Prints
will not sell, rent or trade any of your personal information or data that you
provide to us, unless required by law. The only circumstance in which we would
pass on information to a third party is for the specific purpose of fulfilment
of your order (i.e.; passing on a delivery address to a courier).
We will use your
personal information and data to process your order transaction and fulfil your
order requirements. On occasions we may use your information to send out
promotional information about our company - Precious Little Prints; that
we think may be of interest to you. You may opt-out of our Direct Marketing by
simply forwarding your details to
privacy@preciouslittleprints.com.au
and placing the words opt-out in the subject line. Or, if you prefer, you
may also telephone us on 0407-978-420.
We use the services of
PayPal for all of our Credit Card Payments. Please click on the following
link at PayPal's website to review their Privacy Policy:
www.paypal.com/au
If you have any further
queries or concerns in regards to our Privacy Policy, Please contact us by email
privacy@preciouslittleprints.com.au
or by telephone 0407-978-420.
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Have we answered your question?
I
am sorry we did
not answer your question in any of our topics. Please place your question
in theEnquiry Form below, so that we can answer it for you in the shortest
possible time.
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Copyright © 2004- 2011 ::
Precious Little Prints
:: ABN 72 714 017 459 ::
Precious Little Prints is an Australian family owned & run
business :: All prices
quoted are in Australian dollars & Include Australian GST
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Every
gift calls for a thank you note ... Every event necessitates a great
invitation.
Every birth, every move and every engagement requires an announcement.
Let Precious
Little Prints help you with all your stationery requirements! |
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