F_A_Q

Delivery Information

All of our Orders are delivered using Australia Post registered Delivery, which means that the package MUST be signed for when it is delivered to you or collected from your local Australia Post Office.

Postage delays are very uncommon, however we do recommend that you order your Stationery 2 - 3 weeks prior to when you wish to mail it out (add an additional 2-3 weeks if you are purchasing from our Ready-to-Buy range of stationery for you to print or hand write onto your stationery), to allow for any unforseen delays with delivery. Precious Little Prints will not be held responsible for any delays due to Postage.

The standard Registered Postage & Handling Fee is AUD$12.50 within Australia.

Express Postage is available when using our PRIORITY EXPRESS SERVICE, where a fee of AUD$40.00 is charged to give your order priority. This fee does include delivery within Australia by EXPRESS post.

Please contact matt@preciouslittleprints.com.au to receive postage prices for international delivery.

Are your products really Unique?

This is your stationery and we will help you to make it as perfect and unique as the occasion you are celebrating! We are certain that you will not find our designs anywhere else, as they are our own unique designs that we have produced and made specifically for you, they are not mass produced at a large publishing house.

Precious Little Prints specialises in Thermography Printing. What is Thermography? Click here to find out!

Additionally, we offer you the choice in most of our ranges of buying:

Ready-to-Buy (Blank) Stationery - Saving you money because NO personalised message or greeting is printed onto your stationery. You can personally hand write your own personal greetings at home and in most instances you can even print them yourself with an inkjet Printer.

Custom (personalised) Stationery - Where your own personal greeting (or one of ours - see our examples of verses) is custom printed on your Stationery.

We believe that our Range of Hand and Foot Print Birth Announcements are a world first. We do not know of another company that prints a life sized image of your newborns foot or hand print onto a Birth Announcement. We print your baby's hand or foot print using Thermography which produces a stunning raised gloss image.

What size is your Stationery Range?

All stationary sizes are specified next to the design, on the appropriate web page.

How to send us your Childs Foot or Hand Print

We prefer to scan the original image ourselves, as we find that we can get the exact sizing and a much more detailed (and a far superior quality) print compared to an image that has been faxed or emailed to us.

While waiting for your image to arrive by post, we will set up your Free Proof. Once the proof has been approved by you we will immediately go to print when your image arrives.

However, if you prefer, you may email or fax through the image to us. We will contact you if we think that the image will not make a detailed enough print.

Images can only be forwarded to Precious Little Prints once you have placed and paid for your order, as we require an order number to work from.

Submitting by post
Your original copy will be returned along with your order. Please promptly post your image along with your Childs name, your INVOICE NUMBER (which is provided on your Tax Invoice once payment has been made) and your contact details to:

Precious Little Prints,
Image Submission,
PO Box 3012,
WARNER QLD 4500

Submitting by email
Here are a few guidelines to follow when scanning the image yourself:

Scan images at 300 dpi and scaled at 100%
Most scanned images are created as bitmaps (bmp) files. If your email provider allows for large attachments, send the image as a bitmap. Otherwise, save it as a gif or jpeg file.
Because actual sizes can be altered through scanning and emailing, please ensure that you also measure the length (longest point) and width (widest point) of your image and include these details in body of your email message. This way we can accurately reproduce the correct size print.
Images should be emailed with your Childs name and your INVOICE NUMBER (which is provided on your Tax Invoice once payment has been made) in the subject line to: imagesubmission@preciouslittleprints.com.au
File attachments will NOT be opened if your INVOICE NUMBER (which is provided on your Tax Invoice once payment has been made) and Childs name do not appear in the Subject Line of your email.

Submitting by fax
Because actual sizes can be altered through faxing, please ensure that you also measure the length (longest point) and width (widest point) of your image and include these details in your facsimile message. This way we can accurately reproduce the correct size print.

Please promptly fax your image along with your Childs name, your INVOICE NUMBER (which is provided on your Tax Invoice once payment has been made), measurements and your contact details to:

07) 3882 4312

Hints and Tips for taking your Childs Hand or Foot Print

Please see our "Hints and Tips" page for suggestions.

Minimum Order Requirements and Re-orders

There is a minimum order requirement of 25 pieces of the same design stationery in our Ready-to-Buy (Blank) range.

Custom (personalised) Stationery
There is a minimum order requirement of 25 pieces of the same design stationery in our Custom (personalised) Stationery range. Our "Photo" Birth announcements have a minimum order requirement of 30 pieces.

Should you need additional custom Stationery printed, the minimum requirement for a re-order (of a previous order) is 15 pieces. A re-order cannot be altered in any way and must be made within 4 weeks of the original previous order date. After this time your file is deleted from our system and will be treated as a NEW ORDER (with a minimum purchase of 25 or 30 pieces).

To re-order please contact us via e-mail and include your original invoice number and contact details- reorder@preciouslittleprints.com.au .

Typestyles (Fonts) & Typestyle Colours

All of our Custom (personalised) Stationery range is printed using Thermography and gives you a selection of different Typestyle (Fonts) to choose from. We also offer a choice of Text colours to select from.

Please see our Font & Colours page for examples of Fonts & Colours.

Stationery Layout & FREE Proof of your Custom Stationery

For orders brought to completion Proofs are Free of charge, for all of our CUSTOM (or personalised) STATIONERY range. We do not provide proofs for our Ready-to-Buy Stationery ranges, as these products are printed exactly as you see them on our website or in our samples.

A Proof is designed to show you exactly how your order will look before it is printed, and allows you to make any necessary adjustments prior to printing. We highly recommend that you proof read all of the text, paying special attention to names, dates, times, addresses etc. By thoroughly checking your proof, you can be assured that there will be no errors when we print your order.

We do not (under any circumstances) provide a proof until you have placed and fully paid for your order. All of our Custom Stationery is printed on demand and it takes a lot of time and skill to layout and present each proof.

Please fill out our Sample Request Form if you would like to see an example of a product before you purchase. We are more than happy to send a pre-printed sample to you for a small fee (To Australian Address's Only).

Once you have paid for your order, Our Procedure for your Stationery Layout and Proof is as follows:

Upon payment of your order, our experienced designers will start to lay out your text to achieve the best results.

Within 2 business days of paying for your order, you will receive your proof via a link in an email (the link will take you to our website). If you prefer, we can fax or post your proof to you. Most Proofs are received within 1 business day of placing an order, so please check your email regularly.

You can advise by submitting the form on the web page, return email, fax or post any changes that need to be made to your proof. A new proof will then be forwarded to you with the requested changes. We will not print your order until you are happy with the layout.

Your approval is required before we can print. Please advise by submitting the form on the web page, return email, fax or post your authorisation for us to print your order as soon as you are happy with your Proof.

Once you have authorised us to print your order, NO changes are permitted, and your order becomes final and cannot be cancelled. If changes are required after your authorisation for us to print you will be charged for a complete re-order (less a 30% discount).

After your approval has been given to us, we will normally have your order printed, inspected, hand packed and mailed within 3 – 5 business days.

Our Product Quality

At Precious Little Prints we make certain only the best care goes into the design, printing and handling of your Stationery Order. All of our Stationery is produced to the highest standards and Professionally printed on our in-house digital printer and Thermography Machine. We also inspect each and every piece of stationery and hand pack every order to ensure you receive the best quality.

Please fill out our Sample Request Form if you would like to see the quality of a product before you purchase. We are more than happy to send out samples to you for a small fee.

If you have any questions about our process or would like any further information, please email rechelle@preciouslittleprints.com.au with your question.

Samples

Precious Little Prints offers a free samples program. If you would like to see an example of the product before you purchase, we are more than happy to send up to 1 free sample at no charge (To Australian Address's Only). Please fill out our Sample Request Form.

Placing an Order

When you decide on the stationery that is perfect for your occasion, please fill out the online order form. We will then email you a copy of your order details along with a payment request which you can pay either securely online with your Credit card (through PayPal) , or by cheque, money order or Direct Deposit. Under NO circumstances will an order be printed or posted out until full payment has been received. In addition, if you are paying by cheque your order will not be printed or posted out until your cheque has cleared.

Alternatively, you may also fax your order into the office on (07) 3882 4312, or mail your order (along with your Cheque or Money Order) to:
Precious Little Prints,
PO Box 3012,
WARNER Queensland 4500.

How long will it take to receive my Order?

You will receive an e-mail confirmation within 1 business day of you placing your order along with an Invoice or payment request. A detailed summary of the order process for our Custom (personalised) Stationery AND our Ready-to-Buy Stationery range is listed below.

Custom (personalised) Stationery

Upon full payment of your order, our experienced designers will start to lay out your text to achieve the best results, a Proof is then available for you to view on our website within 2 business days (we will send the link via email to you). within 2 business days. You should thoroughly check this proof carefully for spelling and punctuation, as the text will be printed EXACTLY as it is shown on the proof. Feel free to make changes or other suggestions.

When you are happy with the layout, you must give us approval to print your order. We will not start printing your stationery until your Proof has been approved.

Upon your approval, your stationary is then printed and subsequently inspected, hand packed and mailed within 3 – 5 business days. Delivery time will vary depending on where you live. We cannot be held responsible for delays due to delivery. Please also see Priority Express Service for a faster alternative.

Please see Stationery Layout & Free Proof of your Custom Stationery for more detailed information.

Ready-to-Buy Stationery

Within 1 Business Day of paying for your order, you will receive a confirmation e-mail or fax from us. Then, we will normally have your order printed, inspected, hand packed and mailed within 1 – 2 business days. Delivery time will vary depending on where you live. We cannot be held responsible for delays due to delivery.

Priority (EXPRESS) Service

Our Express Service gives your Custom printed order priority.

You will receive a proof of your Stationery Layout within 1 Business Day of paying for your order. AFTER receiving your approval for the proof, your order will be printed and then posted, within 3 business days, using Australia Posts, EXPRESS post delivery system.

Naturally, there is an ADDITIONAL FEE for this Service: (currently AUD$40.00 per order, including postage within Australia).

Your preference for this service can be made when placing your order. Should you require this service AFTER placing your order, please make a " Priority request" via email to: orders@preciouslittleprints.com.au. Don't forget to include your order number and contact details in your email request.

Unfortunately, we are unable to accept Cheque payments for this Service.

Printing Error Guarantee

By providing a proof for all of our Custom (personalised) Stationery it is very unlikely that a printing error will occur when the Proof has been thoroughly checked by you for mistakes and spelling errors.

We are not responsible for errors in your proof after your approval is given, so please check your proof very carefully. Once you have authorised us to print your order, NO changes are permitted, and your order then becomes final and cannot be cancelled. If changes are required after your authorisation for us to print you will be charged for a complete re-order (less a 30% discount).

In the very unlikely event that a printing error is our mistake, we will reprint and Express Post your order to you free of charge.

Policies and Disclaimers

Precious Little Prints reserves the right to place our business name and contact information onto the back of all the stationary we produce.

Payments and Security

You can rest assured that when paying for an order online with Precious Little Prints your personal & Credit Card information is secure - we do not receive any of your Credit Card Details. To protect both our customers and our own business we use the highly secure services of PayPal for all of our online payments. More information can be found at the following PayPal link: www.paypal.com.au

Refunds and Returns

Custom (personalised) Stationery

You have 24 hours (from the time of payment) to cancel your order (a $10 processing fee will apply)
If a proof for your stationery has been done a $50 cancellation fee will apply
Once printing of your order has begun NO CANCELLATIONS will be accepted. Because all of our custom stationery is made to order, no refunds can be given once printing has commenced.
If changes are required after your authorisation for us to print you will be charged for a complete re-order (less a 30% discount)
In the unlikely event where a printing error is our mistake your order will then immediately be reprinted and Express Posted out to you free of charge.

Lay-By Birth Announcement Stationery

If you cancel your order within 24hours of paying your $50 deposit a $10 processing fee will apply.
If printing has not begun and your envelopes have been posted out to you a $50 cancellation fee will apply
If a proof of your birth announcements has been done a $70 cancellation fee will apply
Once printing of your order has begun NO CANCELLATIONS will be accepted. Because all of our custom stationery is made to order, no refunds can be given once printing has commenced.
If changes are required after your authorisation for us to print you will be charged for a complete re-order (less a 30% discount)
In the unlikely event where a printing error is our mistake your order will then immediately be reprinted and Express Posted out to you free of charge.

Ready-to-Buy Stationery
We only accept returns within 14 days of the receipt of your order. The stationery must be returned to us in the same excellent condition in which you received it in. The Postage and Handling fee will not be refunded if your order has been posted to you and a $10 processing fee will apply.

Our Privacy Policy
We are dedicated to making your shopping experience with us an enjoyable one! We promise that the information you give us will stay with us and be used only for the purpose of communication with you in regards to orders, samples or special offers.

Please be aware that Precious Little Prints IS NOT responsible for the privacy practices of any of the sites that are linked to our own website. Therefore this privacy policy can only be applied solely to the information collected by Precious Little Prints.

Precious Little Prints will not sell, rent or trade any of your personal information or data that you provide to us, unless required by law. The only circumstance in which we would pass on information to a third party is for the specific purpose of fulfilment of your order (i.e.; passing on a delivery address to a courier).

We will use your personal information and data to process your order transaction and fulfil your order requirements. On occasions we may use your information to send out promotional information about our company - Precious Little Prints; that we think may be of interest to you. You may opt-out of our Direct Marketing by simply forwarding your details to privacy@preciouslittleprints.com.au and placing the words opt-out in the subject line. Or, if you prefer, you may also telephone us on 0407-978-420.

We use the services of PayPal for all of our Credit Card Payments. Please click on the following link at PayPal's website to review their Privacy Policy: www.paypal.com/au

If you have any further queries or concerns in regards to our Privacy Policy, Please contact us by email privacy@preciouslittleprints.com.au or by telephone 0407-978-420.

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